Medical record retrieval made simple.

93+%

Record Retrieval Rate

Seamless and transparent medical record retrieval.

Leveraging our nationwide resources and strong relationships with over 250,000 providers, we minimize provider abrasion while maximizing your reimbursement with industry-leading accuracy on retrieved medical records. See why providers trust their medical record retrieval to our expertise.

Medical record retrieval with a clear advantage.

Provider-Focused

To support a seamless retrieval process for your providers, we filter requests to specific site locations, cross-referencing phone numbers, addresses, facility and provider names, and other identifiers for efficiency. Our system also determines appropriate callbacks to reduce provider abrasion.

A Dedicated Team

With a nationwide presence that extends to Hawaii and Puerto Rico, we have the resources and capacity to meet your high-volume needs, timeframes, and specific state requirements. All retrieval services are done by highly trained Advantmed employees so we stay accountable for our performance.

Multiply Productivity

Our flexible, integrated Elevate^ platform allows us to coordinate multiple medical record collection projects at the same time. Rely on us for a range of programs including Medicare, commercial and Medicaid risk adjustment, RADV audits, as well as HEDIS® and other quality improvement projects.

Quality Control

With our robust two-stage imaging process, you can be sure your records are complete and accurate, charts are attached to the right chase ID, and all pages are legible. We review any rejected records and reroute for specific follow-up and completion.

Real-Time Transparency

View real-time updates on your projects, review requests for fees and provider information, and maximize outreach attempts. Our intuitive platform gives you transparent access to all data — organized and prioritized so you can quickly find what you need. When providers have feedback, we’ll respond quickly and diligently.

EHR Integration

With over 400 vendor-neutral adapters (APIs), we connect with all the top EHR vendors including yours. Our vast resources and clinical data exchange allow us to provide you with robust bidirectional integrations as well.

Multiple medical record retrieval methods.

With support for multiple methods, we’ll coordinate all your medical record collection projects simultaneously for maximum efficiency.

Remote EHR access
Electronic retrieval via our clinical data exchange product
Provider fax
Provider mail (paper records or CDs) — we supply FedEx shipping materials
Uploads through our secure Provider Portal
Scanned records and encrypted flash drives collected by onsite medical record technicians
SFTP retrieval for copy services and specific providers (on request)